Care of the Property:

A condition of acceptance of any booking is that the holidaymaker will take good care of the property and its contents. The property should be left in a clean and tidy condition. Any breakages should be reported, and you maybe charged for any damage and breakages.

Booking:

All reservations are contractually binding. A deposit of £50 plus a refundable Good Housekeeping Bond of £50 (subject to no damage and chargeable breakages) secures your booking. The balance should be paid no less than six weeks before the commencement of the holiday. We are always pleased to discuss any requirements you may have and assist you in planning your holiday.

Number of Persons:

The number of people using the flat is not to exceed four.

Your holiday:

Holidays are normally from 4.00pm on arrival day until 10.30 am on departure day. (Usually Saturday). We will try to be flexible with these times especially during less busy periods

Smoking:

For the comfort of all guests we advise that no smoking is allowed in the flat

Booking Cancellation:

If for any reason you have to cancel your holiday, we will do our utmost to re-let the flat and will refund your payment, less any expenses incurred. Should we fail to do so you remain liable for the full amount. We strongly recommend you take out a cancellation insurance.

One scheme is Guest First UK Holiday Protection www.travelfirst.co.uk or call 01404 41234

Alternative Booking:

If for any reason beyond our control the property is not available or has been rendered unsuitable for holiday letting (e.g. fire damage) on the date booked, any rent or deposit paid to us will be refunded in full, but there shall be no further claim against the owners

Complaints:

Once a holidaymaker has returned home it is often difficult for the owner to investigate any complaint. Regrettably, therefore, the owners are unable to accept a complaint once a holiday has been completed. If during your stay at the flat, something should go wrong, please contact Margaret or Ray immediately and we will endeavour to settle the issue promptly.

Limitations of Liability:

The use of the flat and any facilities is entirely at the holidaymaker's own risk and no liability is accepted for any loss, damage; sickness or injury howsoever caused which may be sustained during the holiday to any member of the party.